When a payment is processed, you receive a confirmation email for all payments or debits invoices. Confirmations are sent to the email address on file. If you do not receive these emails, check your spam/junk folder first.
If email notifications are routing to your spam/junk folder, you may need to whitelist the sender email address or add the email address to your contact list so that they are properly routed to your inbox.
If you have checked your spam/junk folder set-up and the issue is still occurring, contact HomeAway Payments:
Submit a request by clicking here or phone: +1 866 210 6106 (Monday - Friday, 5.00 - 16.00 PT)