My booking was cancelled by the homeowner but I haven't received my money back yet

When you book a property through HomeAway, the homeowner has 24 hours to confirm or decline the reservation. When a reservation is declined, an email is automatically sent to you to confirm that the booking has not been finalised.

If a pre-authorization has been made, the charges may still show as pending or not available in your bank account. Typically, a pre-authorization falls off automatically within 5 business days. A pre-authorization is not a charge and funds have not been debited from your account. A pre-authorization is simply a temporary hold of a specific amount that is provided at time of booking to guarantee that a guest has the resources to pay for the vacation rental.

If you do not see the funds available to you after 5 business days, contact HomeAway Payments:

Submit a request by clicking here or phone: +1 866 210 6106 (Monday - Friday, 5.00-16.00PT)