I’m having trouble signing up

If you are experiencing issues when applying for an online payment account it could be due to a couple of reasons. If you receive a rejection notice we would advise that you first check:

1. That your bank account is located within our supported countries and in a supported currency.
2. You are either a resident or citizen of the supported countries.
3. There is no missing or Invalid information and/or all mandatory fields have been filled.
4. TIN details, if required, have been provided.

Once you have completed the above checks and can confirm that there is no issue with your data we would ask that you check the banking information entered. If your dashboard auto-populates your banking information you will need to remove what has been entered and enter fresh data.

If after completing all above checks and your application is still not going through, we would advise you to contact a member of the HomeAway customer support team.