I have not received my refund

When a homeowner issues a refund back to your payment card or bank account, you will receive an automated email confirming the date that the refund has been issued. Once this email has been sent, the funds should appear on your payment card or bank account within 7 business days.

If your payment card or bank account has expired or been cancelled, contact your card-issuing bank or bank for assistance moving the funds to your new card.

If you have not received funds back to your payment card or bank account after 7 business days and your card details had not changed/expired, contact HomeAway Payments:

Submit a request by clicking here or phone: +1 866 210 6106 (Monday - Friday, 5.00-16.00 PT)