I cancelled my booking after it was confirmed but I haven't received my money back yet

The cancellation policy is set by the homeowner and is displayed on the HomeAway property listing. Once a booking has been confirmed, refunds for cancellations are guided by the homeowner's cancellation policy.

When the homeowner cancels your booking they will issue a refund based on their cancellation policy. Check the listing information or your confirmation emails to confirm the amount of refund due, and contact the homeowner or property manager if the correct refund is not applied to your payment card or bank account within 5-7 business days of cancellation.