What happens once I've filled in my bank change form?

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    gerilennon

    Fairly easy to do this form and excellent help from customer service. Thank you

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    James Williams

    A new customer attempted to deposit $2,500 to rent my new property three (3) weeks ago but was rejected.

    Since then, I have completed the Bank Change Form and attached a Letter from my Bank THREE (3) times, only to receive e-mails saying I need to attach a cancelled check (despite the fact the Bank Change Form says a Letter from my Bank is also acceptable). Each time my application for a Bank Change Form is rejected and I fill it out again, I am told it will take an additional 5 to 7 working days for the  banking dept to review my new form. When I call the 1-866-210-6106 customer service number they say I need to submit a new bank change form and repeat that mantra like robots. Today, I submitted the Bank Change Form again and am told I must wait another 3 to 7 days for an answer.

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    Sonia C

    Hi James,

    We are sorry to hear about your negative experience and thank you for making us aware.

    We have passed on the information you’ve provided to our Customer Support team so we can get you up and running as quickly as possible. Our Customer Support Team will reach out to you shortly.

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    Rentals

    Traci

    I am with James. How many times must we fill out this form. I get an approval and then weeks later put in additional listings. Only one of those listings get attached to the old bank account. How does that happen? So here we go AGAIN. I need to fill out the bank change form AGAIN... It really seems that the right hand doesn't know what the left hand is doing there. This is ridiculous and a waste of everyone's time. I asked the rep why only one listing got put with the old account and he couldn't tell me anything.  I love how we ask questions and no one can tell us any information. I also love how you take more money from my account than you are supposed to for a cancelled lease and then want to fight me when I want it back. Talk about the warm and fuzzies....

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    Sonia C

    Hi Traci,

    Thank you for making us aware and we apologize for your negative experience.

    We have forwarded your information to our Complaints Team who will reach out to you today to discuss further to resolve your issues.

     

    Many thanks, 

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