On rare occasions, Yapstone is unable to send funds to its merchants. For example, the bank account provided when signing up for service may have changed but Yapstone was not notified and/or the payee may not be responsive to our requests. According to Legislation, Yapstone has a responsibility to remit these unclaimed funds to the relevant state. Before escheating these funds, Yapstone attempts to contact the payee hoping to send these to its rightful owner. The merchant is notified of an “unclaimed property”. Please note a fee will be applied to cover costs associated with the process.
Articles in this section
- Why didn't I receive the full payment from the guest?
- I have only received one of several payments. Is this normal?
- I am expecting payments through Payoneer or PayPal
- When will I receive payment from my guest?
- Payment Timeframes - Check-In Payments
- I have received an “unclaimed property” email from Yapstone, what is this?
- I have received an “unclaimed property” email from Yapstone, is this a scam?