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  1. HomeAway Payments
  2. I am a Property Manager/HomeOwner

I am a Property Manager/HomeOwner

Service

  • Corona Virus – Covid-19 Update
  • How do I fill in my form using DocuSign?
  • What happens once I've filled in my bank change form?
  • What is a W-9 and why does Yapstone need mine?
  • What if my TIN or Legal Name is different than what the IRS has?
  • I don’t want a 1099-K, I already report my income to the IRS – why do you need to report as well?
See all 33 articles

Payments

  • Why didn't I receive the full payment from the guest?
  • I have only received one of several payments. Is this normal?
  • I am expecting payments through Payoneer or PayPal
  • When will I receive payment from my guest?
  • Payment Timeframes - Check-In Payments

Refunds

  • How do I delay/stop a damage deposit refund?
  • How do I subtract damages from my guest's damage deposit?
  • Will I be charged for issuing a refund?
  • How do I set my damage deposit options within my HomeAway dashboard?
  • How do I issue a refund to a guest?
  • Can I automatically issue refunds to guests?

Chargebacks

  • What are the most common types of chargebacks?
  • Can I dispute a chargeback?
  • Why do I have to pay a chargeback Fee?
  • My guest told me that he cancelled his/her chargeback, so why have I not received the funds yet?
  • Why are you asking me to provide documents when you can see them in my reservation manager dashboard?
  • Why are you requesting my chargeback documents again?
See all 14 articles
HomeAway Payments