I am a Property Manager/HomeOwner

Refunds

• How do I delay/stop a damage deposit refund?
• How do I subtract damages from my guest's damage deposit?
• Will I be charged for issuing a refund?
• How do I set my damage deposit options within my HomeAway dashboard?
• How do I issue a refund to a guest?
• Can I automatically issue refunds to guests?

Payments

• Why didn't I receive the full payment from the guest?
• I have only received one of several payments. Is this normal?
• I am expecting payments through Payoneer or PayPal
• When will I receive payment from my guest?
• Payment Timeframes - Check-In Payments

Service

• How do I fill in my form using DocuSign?
• What happens once I've filled in my bank change form?
• What is a W-9 and why does Yapstone need mine?
• What if my TIN or Legal Name is different than what the IRS has?
• I don’t want a 1099-K, I already report my income to the IRS – why do you need to report as well?
• You’ve issued my 1099-K to my LLC, but my LLC was not set up until June 30 of last year. I need the volume split between my SSN and my LLC’s EIN.

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