I am a Property Manager/HomeOwner
Service
- Corona Virus – Covid-19 Update
- I have received a notification of the service being sunset. What does that mean?
- How do I fill in my form using DocuSign?
- What happens once I've filled in my bank change form?
- What is a W-9 and why does Yapstone need mine?
- What is a Form 1099-K?
Payments
- Why didn't I receive the full payment from the guest?
- I have only received one of several payments. Is this normal?
- I am expecting payments through Payoneer or PayPal
- When will I receive payment from my guest?
- Payment Timeframes - Check-In Payments
- I have received an “unclaimed property” email from Yapstone, what is this?
Refunds
Chargebacks
- What are the most common types of chargebacks?
- Can I dispute a chargeback?
- Why do I have to pay a chargeback Fee?
- My guest told me that he cancelled his/her chargeback, so why have I not received the funds yet?
- Why are you asking me to provide documents when you can see them in my reservation manager dashboard?
- Why are you requesting my chargeback documents again?