I am a Property Manager/HomeOwner

Service

• Corona Virus – Covid-19 Update
• How do I fill in my form using DocuSign?
• What happens once I've filled in my bank change form?
• What is a W-9 and why does Yapstone need mine?
• What is a Form 1099-K?
• What do I do with the information on Form 1099-K?

See all 35 articles

Payments

• Why didn't I receive the full payment from the guest?
• I have only received one of several payments. Is this normal?
• I am expecting payments through Payoneer or PayPal
• When will I receive payment from my guest?
• Payment Timeframes - Check-In Payments

Refunds

• How do I delay/stop a damage deposit refund?
• How do I subtract damages from my guest's damage deposit?
• Will I be charged for issuing a refund?
• How do I set my damage deposit options within my HomeAway dashboard?
• How do I issue a refund to a guest?
• Can I automatically issue refunds to guests?

Chargebacks

• What are the most common types of chargebacks?
• Can I dispute a chargeback?
• Why do I have to pay a chargeback Fee?
• My guest told me that he cancelled his/her chargeback, so why have I not received the funds yet?
• Why are you asking me to provide documents when you can see them in my reservation manager dashboard?
• Why are you requesting my chargeback documents again?

See all 14 articles